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Privacy Policy For Navig8 Tutors

Last updated: January 2026

1. Overview and Commitment to Privacy

1.1 Navig8 Tutors (Pty) Ltd (“Navig8 Tutors”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of all individuals who interact with our website, services, and platforms.

1.2 This Privacy Notice explains how we collect, use, store, share, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1.3 This notice applies to:

  • Visitors to our website;

  • Parents, guardians, learners, and clients who enquire about or make use of our services;

  • Any individual who communicates with Navig8 Tutors.

1.4 By using our website or requesting our services, you acknowledge that you have read, understood, and accepted the terms of this Privacy Notice.

1.5 We may update this notice from time to time. The most recent version will always be available on our website. Where appropriate, we will notify you of material changes via email or website notice.


2. Our Business Activities

Navig8 Tutors is a Pretoria-based tutoring company providing academic support services, including but not limited to:

  • One-on-one tutoring (online and in-person);

  • Primary and high school subject tutoring;

  • Exam and assessment preparation;

  • University readiness and academic guidance;

  • Career and subject guidance;

  • Other education-related support services.


3. Personal Information We Collect

3.1 Information You Provide to Us

When you contact us, complete a form, or use our services, we may collect personal information including (but not limited to):

  • Full name and surname;

  • Email address;

  • Contact number;

  • Physical or online location (for service delivery);

  • Learner’s name, grade, and school;

  • Academic information relevant to tutoring support;

  • Information relating to learning needs or medical considerations that may affect tutoring;

  • Correspondence and communication records.

You may only provide personal information relating to another individual (including a learner) where you have the authority or consent to do so.

3.2 Automatically Collected Usage Information

When you access our website or digital platforms, we may automatically collect certain technical information, including:

  • IP address;

  • Browser type and version;

  • Device information;

  • Pages visited and time spent on pages;

  • Date and time of access;

  • Diagnostic and performance data.

This information helps us improve website functionality, security, and user experience.

3.3 Cookies and Tracking Technologies

3.3.1 Navig8 Tutors uses cookies and similar technologies to enhance website performance and usability.

These may include:

  • Session cookies (temporary);

  • Persistent cookies (stored for a longer duration);

  • Functional cookies to remember preferences;

  • Essential cookies required for website operation.

3.3.2 You may configure your browser to refuse cookies; however, certain features of our website may not function properly as a result.


4. How We Use Personal Information

We process personal information lawfully and for specific purposes, including:

  • Delivering tutoring and academic support services;

  • Assessing learner needs and matching tutors appropriately;

  • Communicating with parents, learners, and clients;

  • Managing enquiries, bookings, and administrative processes;

  • Improving our services, website, and client experience;

  • Sending service-related updates and information;

  • Marketing communications (only where consent has been given);

  • Legal, compliance, and record-keeping obligations.


5. Sharing and Disclosure of Information

We do not sell personal information.

Personal information may be shared only where necessary, including with:

  • Tutors and staff involved in service delivery;

  • Service providers who assist with systems, communications, or analytics;

  • Business partners where relevant to service provision;

  • Regulatory or governmental authorities where required by law;

  • Law enforcement or courts under lawful request.

All third parties are required to maintain confidentiality and data protection standards.


6. Retention of Personal Information

6.1 We retain personal information only for as long as necessary to fulfil the purposes outlined in this notice, unless a longer retention period is required or permitted by law.

6.2 Usage and analytical data is typically retained for shorter periods, unless required for security, legal, or operational purposes.


7. Cross-Border Data Transfers

Navig8 Tutors does not transfer personal information outside of South Africa unless:

  • Adequate data protection safeguards are in place; or

  • The transfer is necessary for service delivery or contractual obligations; or

  • The data subject has provided consent; or

  • The transfer is permitted under POPIA.


8. Protection and Security Measures

8.1 We take reasonable and appropriate technical and organisational steps to protect personal information from loss, misuse, unauthorised access, or disclosure.

These measures include:

  • Secure systems and password protection;

  • Restricted staff access to personal information;

  • Secure data storage environments;

  • Encryption and firewall protections where applicable;

  • Confidentiality obligations for employees and service providers.

8.2 While we strive to protect all personal information, no system can be guaranteed to be completely secure.


9. Children’s Personal Information

9.1 Navig8 Tutors provides services involving learners under the age of 18.

9.2 We only process children’s personal information with the consent of a parent, guardian, or legally competent person, and strictly for educational and service-related purposes.


10. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information;

  • Request correction or updating of inaccurate information;

  • Withdraw consent where processing is based on consent;

  • Object to certain forms of processing;

  • Request deletion of personal information where legally permissible;

  • Lodge a complaint with the Information Regulator.

Requests can be directed to our Information Officer using the contact details below.


11. External Website Links

11.1 Our website may contain links to third-party websites.

11.2 Navig8 Tutors is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy notices independently.


12. Contact Details

For privacy-related enquiries, access requests, or POPIA matters, please contact:

Information Officer – Navig8 Tutors

📧 Email: privacy@navig8tutors.co.za

📍 Pretoria, South Africa